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Lance’s commitment to community services began at just 18 years old when he became a foster carer. After initially building a career in Human Resources, he discovered his passion for community services and mental health and has since dedicated more than a decade to supporting people across the Sunshine Coast.
His experience spans hospitals, mental health services, Supported Independent Living and other inpatient settings, giving him a strong understanding of the complex and highly individual needs of the people SNL supports.
Lance believes that meaningful outcomes begin with listening to each person’s story and connecting them with the right people, services and opportunities. This belief continues to shape his leadership of SNL Support Services and his commitment to delivering personalised support that creates lasting, positive change.
With nearly eight years of experience in the community services sector, Sheldon has supported people across the Sunshine Coast with a wide range of physical, intellectual and psychosocial disabilities. Her experience spans private support services and the NDIS, giving her a strong understanding of what quality, person-centred support looks like in practice.
Sheldon is passionate about the difference that consistent, high-quality support can make in a person’s life. She leads with empathy, practical knowledge and a genuine commitment to understanding everyone’s circumstances, preferences and goals.
As a Director of SNL Support Services, Sheldon is dedicated to ensuring people receive safe, personalised support that promotes choice, independence and a meaningful quality of life.
Louise brings nearly 10 years of experience in the community services sector, primarily supporting NDIS participants with diverse and complex support needs. Her background spans frontline service delivery, case management, human resources, operations and compliance, giving her a strong understanding of both participant support and the systems required to deliver it effectively.
Originally from Sweden, Louise holds a Bachelor of Communication and has built her career in Australia around improving service quality, regulatory compliance and staff engagement within the disability sector.
As Operations Manager, Louise oversees service delivery and operational performance across SNL Support Services. She is passionate about developing practical, person-centred systems that ensure services are safe, consistent, compliant and focused on achieving meaningful outcomes for participants.
Lauren’s commitment to disability support began early, driving her to complete a Bachelor of Special Education and work across a range of school environments. She then spent eight years as a youth worker in community settings, doing formative work alongside young refugees and migrants, vulnerable youth in child protection, and young people navigating mental health conditions. Lauren co-led large teams of volunteers in these roles – upwards of 100 at a time. Following roles in direct disability support and disability employment, Lauren transitioned into NDIS behaviour support in 2022.
For Lauren, support isn’t just theory and reports—it requires real-world application. She spends her time on the ground, connecting directly with participants, families, and teams to build sustainable, creative strategies in everyday environments. Lauren’s strength is her ability to connect with others and make them feel comfortable. As Lead Practitioner at SNL, she balances working directly with NDIS participants with supervising and mentoring behaviour support practitioners, focusing on building a practice grounded in empathy, authenticity, and real-world results.
I’m a Chartered Accountant and Fractional CFO with over 20 years experience helping organisations across the NDIS, healthcare and professional services sectors achieve sustainable growth through strong financial leadership. I enjoy partnering with business owners and leadership teams to simplify financial complexity, strengthen performance and provide the insights needed to make confident decisions.
At SNL, I work closely with the executive team to provide strategic financial leadership, supporting budgeting, forecasting, financial reporting and long-term business planning. My role is to help ensure the organisation remains financially strong, makes informed strategic decisions and has the foundations in place to support sustainable growth while continuing to deliver exceptional outcomes for the people and communities we serve.
Latasha is one of the Service Delivery Managers. With over six years of dedicated experience in residential child safety and disability support, I have built my practice around the principles of compassionate and trauma-informed care. My professional approach is rooted in the belief that supportive team leadership is essential for delivering high-quality services. I work to create an environment where staff feel empowered to provide exceptional care, ultimately helping those we support reach their full potential and experience meaningful improvements in their daily lives.
Craig is one of SNL Support Services’ Service Delivery Managers. He joined the team in November 2025 as a Support Worker before progressing to House Coordinator and then Service Delivery Manager. His focus is supporting participants to achieve their goals while ensuring staff feel confident, well-supported and clear about what is expected of them.
Craig has hands-on experience supporting participants with complex care needs, physical and intellectual disabilities, and psychosocial support requirements. His frontline experience as both an independent Disability Support Worker and House Coordinator has given him a strong practical understanding of participant care, Supported Independent Living environments and personalised goal implementation.
With a diverse background in operations, health and wellness, and high-level project management, Craig brings strong leadership, risk management and practical problem-solving skills to his role. He values clear communication, consistent processes and ensuring participants and staff feel supported, respected and genuinely heard.
Craig is relaxed, approachable and committed to helping participants and their support networks navigate challenges, find clarity and celebrate progress along the way.
Sonya is the Director and Founder of Sunshine Coast Nurse and a highly experienced Clinical Nurse Consultant with 39 years in nursing. She began her career in urology, spinal, and head injury care and has since worked across emergency nursing, paediatric and aged care, disability support, and school-based health education for complex medical conditions. Over the years, she has developed deep expertise in navigation, transitional care, and rehabilitation, helping individuals and families move confidently through complex healthcare journeys.
Her special interests include continence and bowel management, complex care planning, and the management of conditions such as diabetes, respiratory illnesses, and epilepsy. Sonya is passionate about developing tailored care plans that empower clients to live safely and well in their own homes.
A registered midwife with NICU experience, Sonya combines extensive clinical knowledge with a genuine commitment to patient-centred care. As our founder, she has built the organisation on a philosophy of compassion, excellence, and innovation, ensuring every member of the team shares her dedication to improving healthcare outcomes.
