1. About This Policy

This Privacy Policy applies to personal and sensitive information collected and held by SNL Support Services Pty Ltd (“we”, “us”, “our”), an NDIS registered provider offering disability support services in Australia. We are committed to protecting your privacy and complying with the Privacy Act 1988 and Australian Privacy Principles (APPs), including how we handle your information when you visit our website (https://snlsupports.com.au/) or receive services from us.

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2. Who We Are & Contact Information

Business: SNL Support Services Pty Ltd
Location: Regatta Corporate Level 1, 2 Innovation Parkway, Birtinya QLD 4575, Australia
Phone: 07 5356 9525
Email: admin@snlsupports.com.au

We provide high-quality, person-centred disability supports under the NDIS, including community participation, SIL, accommodation, nursing care, skill development, household tasks, transport assistance, behaviour support, and other services.

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3. Personal Information We Collect

We may collect:

• Identifying information: name, date of birth, address, email, phone

• NDIS information: NDIS number, plan details

• Health and disability information: support needs, goals, functional assessments

• Service records: progress notes, service agreements, incident reports

• Referral details: referrer and representative contacts

• Website usage data: cookies, browsing behaviour

We only collect sensitive information when reasonably necessary and with consent.

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4. How We Collect Information

We collect information when you:

• Submit a referral, enquiry, or contact form

• Receive NDIS supports or interact with our staff

• Use our website services

• Provide information verbally or in writing

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5. Purpose of Collection & Use

We collect and use your information to:

• Deliver safe, personalised NDIS supports

• Develop participant-centric support plans

• Communicate with participants, carers, plan managers, coordinators, and NDIA

• Comply with regulatory and funding requirements

• Improve our services and website experience

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6. Disclosure of Information

We may disclose information:

• To the NDIA, support coordinators, or plan managers

• To allied health providers, medical staff, emergency services

• To contractors and IT service providers for administrative purposes

• When required by law (court order, regulatory request)

We do not sell, rent, or trade personal information.

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7. Data Security

We protect information through physical, administrative, and technical safeguards including:

• Secure electronic systems and password protocols

• Restricted access to authorised personnel

• Secure storage of physical records

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8. Access and Correction

You may request access to or correction of your personal information by contacting us at admin@snlsupports.com.au. We will respond in accordance with the APPs.

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9. Cookies & Website Analytics

We use cookies and analytics tools to understand website usage. You can manage cookies through your browser settings.

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10. Complaints & Feedback

If you believe your privacy rights have been breached, please contact us. If unresolved, you may escalate to the Australian Information Commissioner (OAIC).

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11. Policy Updates

We may update this policy from time to time. The updated version will be published on our website.

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